The eCommerce - Mobile App & Self-Service Product Manager is responsible for developing and executing a vision and strategy for the customer facing Mobile App, with key focus on driving revenue, customer retention and & Self- Service adoption. This role will work within cross departmental areas of Revenue & Commerce (both internal and external) to define, establish and manage a constantly evolving Mobile App journey & workflow to maximize usage, conversion & download of Mobile App & drive Self-service adoption ratios. This role is responsible for continually increasing Mobile App conversion rates, while driving revenue, customer retention and engagement through innovative Digital initiatives. Candidate will be responsible for data-driven decision making and leverage insights to drive product enhancements across Self Service channels (including and not limited to Digital Check-in and Manage Your booking). This role is responsible for continually driving and maximizing our App adoption by spearheading innovative product features that drives business objectives and KPI's.
Accountabilities
Identify, Lead and drive business opportunities for Digital revenue optimisation and conversion of Mobile App & Self-Service processes through consistently optimising product capabilities and developing unique value propositions for revenue growth, increase in Digital share/footprint via the App and Self-Service solutions
Develop, maintain and execute a product roadmap & own the end-to end management of Mobile App & Self-Service experiences . Partner with cross- functional teams to develop positioning of the product and ensure product differentiation from competitors .Monitor and evaluate product performance to facilitate continuous iteration and improvement .Manage relationships with third parties' providers for enhancing customer journey .
Education & Experience
7+ years' experience working in product management for Mobile App & Self Service with strong analytical skills
Experience in usability, customer experience and Design thinking is preferred
Working knowledge in airline Reservations, Ticketing, Fares and Pricing and Revenue Accounting mandatory
Hands on experience along with shareable portfolio of capabilities and features deployed in aviation eCommerce Bachelor's degree in computer science, Information Systems, Engineering or equivalent is preferred.
Certification in Scrum Product Owner (CSPO), SAFe Product Owner or equivalent is desirable
Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management
Demonstrated success in defining, delivering and launching products .Technical and business operations knowledge with proven ability to drive solutions .Experience defining vision and strategy for a technical product .Recognized as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization .Working knowledge and Experience with key PSS systems (Sabre, Amadeus etc)
